PRIVACY POLICY
Privacy Policy
HPD Corporation and its group companies*1 (hereinafter referred to as "the Company") recognize the importance of personal information (personal information as defined in Article 2 of the Act on the Protection of Personal Information/hereinafter referred to as "personal information") of customers, business partners, job applicants (including internship applicants), employees, officers, and other members of the Company (hereinafter collectively referred to as "customers, etc.") in connection with the operation of the Company Group facilities*2, and will comply with laws and guidelines concerning the protection of personal information and handle it appropriately. Furthermore, if the General Data Protection Regulation (hereinafter referred to as "GDPR") established by the European Union applies,GDPR PolicyPlease also check the following.
*1: The group companies refer to HOS Co., Ltd., Tsuruya Hotel Co., Ltd., and Okinawa Marine Research Center Co., Ltd.
*2: Our group facilities refer to Renaissance Resort Okinawa, Coco Garden Resort Okinawa, AoAwo Naruto Resort, Kichijo CAREN, Tsuruya Kichijotei, Kichijo Yamanaka, and Kagari Kichijotei.
1. Types of personal information to be collected
The personal information we acquire and hold includes the following:
(1) Personal information received from customers
① Basic information (name, address, gender, date of birth, nationality, email address, phone number, passport number, etc.)
② Related information (anniversaries, preferences, allergies, etc.)
③ Payment information (credit card number, bank account number, etc.)
④ Facility service usage status (accommodation, activities, product purchase history, etc.)
⑤ Contact details (email, website form entries, letter, etc.)
⑥ Information provided directly or indirectly by customers, etc., in connection with the provision of our services.
(2) Personal information of business partners
① Name, mobile phone number, and job title of the person in charge.
② Information obtained because it was necessary for carrying out other business operations.
(3) Personal information related to recruitment/job postings
① Contents listed in the application documents
② Content of interviews, phone calls, emails, etc. conducted for the purpose of recruitment selection and onboarding procedures.
(4) Personal information of employees, officers and other members of the Company
① In addition to the information listed in (3) above, necessary information such as bank account details for salary payments, health information, etc., in accordance with laws and regulations and company rules regarding employment.
(5) Information automatically obtained by browsing our website
① Device information, log information, cookies, anonymous ID, location information, IP address, etc.
(6) Information automatically obtained using the security system
① Security camera footage, card key usage history, etc.
2. Purpose of acquiring personal information
Our company will acquire and use personal information within the scope of the following purposes. Furthermore, if we need to process information beyond these purposes, we will obtain prior consent from the individual concerned, except in cases permitted by law.
(1) Customer's personal information
① To provide services and products to customers
② To confirm reservations and respond to customer inquiries, etc.
③ In order to fulfill contractual obligations to parties involved in travel arrangements (travel agencies, etc.) or external vendors (credit card companies, airlines, etc.)
④ For sending out notices and emails regarding our products, events, etc.
⑤ For conducting sweepstakes and campaigns, and for sending out questionnaires aimed at improving services.
⑥ For the management of member information within our membership organization and for providing services to members.
⑦ In order to deliver behavioral targeting advertisements using internet advertising service providers.
⑧ To understand usage patterns and conduct behavioral analysis for the purpose of improving, enhancing, and developing products and services.
⑨ To respond to legal obligations and to comply with laws, regulations, or directives/guidance from administrative authorities.
⑩ For responding to emergencies, accidents, disasters, etc.
⑪ For business related to the above purpose
⑫ For other purposes specified separately at the time of obtaining personal information.
(2) Personal information of business partners
① For the purpose of concluding, fulfilling, and outsourcing contracts with business partners and performing other necessary tasks related to the provision of services and products related to our business.
② For other purposes specified separately at the time of obtaining personal information.
(3) Personal information of job applicants
① For the purpose of fulfilling contracts related to recruitment selection and onboarding procedures, and for carrying out other necessary duties.
② For responding to inquiries and requests for materials.
③ For other purposes specified separately at the time of obtaining personal information.
(4) Personal information of employees, officers and other members of the Company
① For the purpose of calculating and paying salaries and related tasks.
② For the safety, personnel, labor, and welfare management of our members and related operations.
③ For other purposes specified separately at the time of obtaining personal information.
3. Methods for obtaining personal information
Our company acquires personal information through the following methods. Customers always have the right to choose whether or not to provide personal information. However, if customers refuse to provide personal information, such as by not providing their name, they may be unable to use some services.
(1) Direct acquisition from customers, etc. Personal information may be acquired through telephone, written documents, business cards, verbally, websites, apps, etc., when making or using reservations for our group facilities, creating accounts on our group facilities' websites, answering questionnaires, participating in raffles or contests, applying for or using services provided by our group facilities, recruitment or business interactions, etc.
(2) Acquisition from customers' devices and the network of our group facilities When customers use our group facilities' websites or other content, we may automatically acquire personal information from their devices using cookies and related technologies.
(3) Acquisition from companies authorized by customers, etc. Personal information may be acquired from companies selected by our group facilities, etc., with which customers, etc., have entered into contracts in order to use our group facilities. Examples) Travel agencies used by customers, etc., airlines used as means of transportation, etc., credit card companies used by customers, etc.
(4) Acquisition from publicly available information: Personal information may be acquired from newspapers, the internet (including social media), telephone directories, publications, and other books.
(5) When we obtain personal information from customers or others from sources other than those mentioned above, we will clearly explain the purpose and content of such information and will only acquire the minimum amount necessary.
4. Safety Management
At our company, we comply with the standards stipulated in the Personal Information Protection Act and related laws and regulations when handling personal information, and we take the following measures.
- Necessary preventive measures and security measures to prevent leakage, unauthorized access, loss, destruction, alteration, etc.
- Regular updates to the information management system
- Establishing a safe organizational structure
- Establishment of internal regulations and specific rules regarding the handling of personal information, and continuous review and improvement.
- Thorough dissemination of information through regular training.
- Physical security measures for equipment and facilities that handle personal information
- Appropriate supervision of contractors handling personal information (e.g., clearly stating security management in the contract)
*SSL: Our website uses SSL (Secure Sockets Layer) encryption technology. Personal information and credit card numbers transmitted by customers are automatically encrypted by SSL, so even if they are seen by a third party during transmission, the contents cannot be read. However, this does not guarantee a completely secure environment.
5. Provision and Disclosure to Third Parties
We will not disclose or provide your personal information to third parties except in the following cases:
- With the individual's consent; for the purposes of use specified by our company.
- When sharing facilities with our group companies
- In order to provide services to customers, etc., we may provide information to subcontractors within the scope of the stated purpose of use.
- When providing data to third parties in the form of statistical information that does not identify individuals, for the purpose of research and analysis aimed at understanding usage trends and improving the services provided.
- When requested to provide information based on laws and regulations.
- In cases where it is urgently necessary to protect human life, body, mind, property, public health, etc., and it is difficult to obtain the consent of the customer, etc.
- When cooperation is necessary for the national government, a local government, or an entity entrusted by them to carry out public duties, and obtaining the individual's consent would likely hinder the performance of those duties.
- If the individual explicitly requests disclosure or provision to a third party
- When personal information management rights are transferred in connection with the succession of a business through a merger, etc.
6. Joint use
Our company will share customers' personal information as follows, after taking necessary protective measures.
(1) Scope of joint use
Our group facilities
(2) Purpose of joint use
The purpose stipulated in "2. Purpose of acquisition"
(3) Information to be shared
Information as defined in "1. Types of personal information to be acquired"
(4) Joint use manager
HPD Corporation Co., Ltd.
7. Retention period
Our company will retain personal information obtained from customers and others for as long as necessary for the purposes of use described in this policy. The specific retention period will be determined considering the purpose of acquisition and processing of personal information, the nature of the personal information, and legal or business necessities. Furthermore, personal information after the retention period will be securely deleted or anonymized.
8. Use of Cookies
Cookies are a technology that stores information about your access to our website on your computer or mobile device. Our website uses cookies to analyze browsing and usage patterns and to provide you with relevant information. You can disable or stop the cookie function in your browser if you wish, but some of the services on our website may not function properly. For instructions on how to change these settings, please contact your browser provider.Cookie PolicyPlease confirm.
9. Procedures for disclosure, correction, and suspension of use of personal information
If you or your representative wish to request disclosure, notification of purpose of use, correction/addition/deletion (partial), suspension or deletion (entire) of personal information held by our company, or disclosure/suspension of records of provision to third parties (hereinafter collectively referred to as "requests for disclosure, etc."), please submit the required documents in writing (registered mail) to the contact point below, and we will respond promptly within a reasonable period and to the extent necessary (a fee equivalent to the actual costs will be charged depending on the content of the request). However, we may refuse such requests if they violate laws and regulations, if they may harm the life, body, property or other rights and interests of the individual or a third party, if they may significantly hinder the proper conduct of our business, if the relevant personal information does not exist, if we cannot verify the identity of the requester, or if the requester fails to pay the prescribed fee.
(1) Mailing address for documents (in person)
Address: 3425-2 Yamada, Onna Village, Kunigami District, Okinawa Prefecture 904-0416, Japan HPD Corporation
To: Accounting Department, Renaissance Resort Okinawa
*For questions and inquiries, please contact: Email: privacy@hpd-c.co.jp Phone: 098-965-0707
(2) Required documents
■When the person makes the request
- Invoice, Identity Verification Documents
- A: A copy of one of the following
Driver's license, passport, My Number Card (front side only)
Handicapped person's notebook
Residence Card, Special Permanent Resident Certificate
B: If you do not have the documents listed in A above, please provide copies of any two of the following:
Various health insurance cards (valid within the expiration date)
Various pension books (valid within their expiration date)
Family register transcript or abstract (issued within the last 30 days / original only)
Certificate of residence (issued within the last 30 days / original only)
Certificate of seal registration (issued within the last 30 days / original only) (If you wish to receive a reply by mail) Postage stamps to cover the actual cost of return postage
*Please inquire about pricing in advance.
■In the case of a request by an agent
- Invoice
- Identity verification documents for the applicant and their representative (A or B above) (in the case of a request made by a "legal representative")
Family register transcript and other documents proving the legal representative's qualifications.
*Must be issued within 30 days of the issue date.
- (In the case of a claim made by an "authorized agent")
- power of attorney
- (If you wish to receive a reply by mail) Please send postage stamps equivalent to the return postage via registered mail requiring personal receipt.
*Please inquire about pricing in advance.
(3) How we will respond
The invoice will be sent by mail (registered mail requiring recipient's signature) or email to the address you provided on the invoice request form.
*Please configure your email settings in advance to allow emails from "@hpd-c.co.jp".
(4) Notes
- If there are any deficiencies in the information provided, identification documents, or fees, we will contact you at the "Contact Information from Our Company" listed on the invoice. However, if we do not receive a resubmission within two weeks of this notification, the invoice will become invalid. In this case, the documents and fees received will not be returned and will be handled appropriately by our company.
- All costs related to disclosure, such as printing and copying of necessary documents, obtaining identification documents, and postage, will be borne by the requester.
- Personal information obtained by our company in response to requests for disclosure, etc., will be used only to the extent necessary for the disclosure procedures. Please note that submitted documents will not be returned. They will be disposed of appropriately by our company.
- Please note that we cannot be held responsible for any problems that may arise as a result of the disclosure of personal data held by us in response to this request.
10. Kana processing information
(1)
When creating pseudonymized information (information about an individual obtained by processing personal information in such a way that a specific individual cannot be identified unless it is cross-referenced with other information), our company will process the information appropriately in accordance with the standards stipulated in the Personal Information Protection Act and related laws and regulations.
(2)
We will use pseudonymized personal information to the extent necessary for the purposes of use listed in "2. Purpose of Acquisition" and "6. Joint Use" of this policy. If we change the purpose of use and use it for other purposes, we will make the changed purpose of use public.
(3)
We will not cross-reference the pseudonymized personal information with other information for the purpose of identifying the individual whose personal information is the original source. Furthermore, we will not provide the pseudonymized personal information to third parties except when it is shared among our group facilities.
(4)
When creating pseudonymized information, or when acquiring pseudonymized information and related deletion information, we will take safety management measures for the pseudonymized information and related deletion information in accordance with the law, in addition to those stipulated in "4. Safety Management" of this policy.
11. Anonymously processed information
(1)
When creating anonymized information (information that has been processed in such a way that it is impossible to identify a specific individual and cannot be restored to its original form), our company will process it appropriately in accordance with the standards stipulated in the Personal Information Protection Act and related laws and regulations.
(2)
We will not cross-reference anonymized information with other information for the purpose of identifying the individual whose personal information was used to create it. Furthermore, when creating anonymized information, we will disclose the categories of personal information included in that anonymized information. When providing such information to a third party, we will clearly indicate that the information being provided is anonymized information.
(3)
When creating anonymized data, we will take measures to prevent the leakage of deleted information, personal identification codes, and information regarding the processing methods used from the personal information used to create the anonymized data, in addition to those stipulated in "4. Security Management" of this policy, based on the provisions of the law.
12. Handling of personal information on third-party websites or applications
While our website adheres to this policy and takes the utmost care in handling personal information, we assume no responsibility whatsoever for how your personal information is handled on third-party websites or applications linked from our website. Please check the privacy policies and other terms of use of those websites before using them.
13. Revision of the Privacy Policy
Our company may revise this policy without prior notice in response to changes in relevant laws and regulations or the social environment. Please check our website regularly for the latest information. Please note that we will not be held responsible for any problems arising from your failure to check our website.
14. Contact point for inquiries and questions regarding personal information
3425-2 Yamada, Onna Village, Kunigami District, Okinawa Prefecture 904-0416
HPD Corporation Co., Ltd.
To: Accounting Department, Renaissance Resort Okinawa
*For questions, please contact us via email:privacy@hpd-c.co.jp
Telephone number: 098-965-0707
Revised July 1, 2024
HPD Corporation Co., Ltd.
COOKIES POLICY
Cookie Policy
1.What are cookies?
Cookies are small text files that are stored in your browser when you visit a website. This allows websites to remember information about your visits and activities. By using cookies and related technologies, websites distinguish each visitor, provide optimal displays tailored to the visitor's device and browser settings, and use recorded past browsing history to provide information and deliver advertisements that are tailored to your interests.
2. Types and purposes of cookies
We use three types of cookies.
Essential Cookies: These cookies are essential for supporting the basic functionality and security features of the website. They are always enabled when you use the website and are used without your consent. Specifically, they support the following functions:
- Maintaining the user's login status
- Shopping cart management; saving security settings.
- Page navigation support
■Tools used on this website
Service name | tool provider (Information recipient) | Policy URL |
Google Tag Manager | Google LLC | |
Trust 360 | Priv Tech Co., Ltd. | |
YouTube | Google LLC |
Analysis cookies:
These cookies are used to understand how our website is being used. We use them to track usage patterns such as the number of visitors to each page and how many pages were navigated in a single visit, as well as to identify any errors, which helps us to continuously improve our website. For this purpose, we use Google Analytics. Google collects, records, and analyzes your access data, and uses this information to improve the quality of our website. The information collected, recorded, and analyzed by Google Analytics is processed anonymously and does not include any information that identifies specific individuals, but it may be used for advertising purposes.
■Tools used on this website
Service name | tool provider (Information recipient) | Policy URL |
Google Analytics | Google LLC |
Marketing cookies:
These cookies are set by external advertising service providers and are used to record website access information and login attribute information to deliver advertisements tailored to your interests. While these cookies do not directly store personal information, if you are a registered user of Google, Meta, Yahoo JAPAN, etc., your website browsing history may be managed in conjunction with your registration information with those companies. Information created by these cookies will be handled in accordance with the regulations of the external advertising service providers. You can block these cookies; if you do, you will see more general, non-targeted advertisements. Information collected by these cookies will be handled in accordance with the privacy policies and other regulations of the external advertising service providers.
■Tools used on this website
Service name | tool provider (Information recipient) | Policy URL |
Google Ads | Google LLC | |
Facebook ads | Meta Platforms Inc. |
3. How to configure cookies
Whether or not cookies are saved on your device is at your discretion. You can configure your browser to disable cookies, but this may prevent you from using some functions on our website or cause some pages to display incorrectly.
(1) How to do it in each browser Settings are required in all browsers on the devices you use (computer, tablet, smartphone, etc.). Links to commonly used browsers are listed below. The procedure differs depending on the browser, so please check the instructions for your browser. For Internet Explorer™: https://support.microsoft.com/ja-jp/help/17442/windows-internet-explorer-delete-manage-cookies For Safari™: https://www.apple.com/jp/legal/privacy/jp/ For Google Chrome™: https://policies.google.com/technologies/managing?hl=ja For Firefox™: https://support.mozilla.org/ja/kb/cookies-information-websites-store-on-your-computer For Opera™ (English page): https://help.opera.com/en/latest/web-preferences/
(2) Method using the "Advanced Cookie Settings" menu You can also select your preferred settings in the "Cookie Settings" window on our website, but "essential cookies" cannot be disabled in this window. Please check the respective URLs listed in "(1) Method for each browser" and make the changes from your device.
4. Changes to this Policy
This policy may be revised in response to changes in laws, regulations, or social conditions. Changes to the cookie policy will become effective when the revised content is posted on our website.
5.
3425-2 Yamada, Onna Village, Kunigami District, Okinawa Prefecture 904-0416
HPD Corporation, Renaissance Resort Okinawa, Accounting Department
Telephone number: 098-965-0707
E-mail:privacy@hpd-c.co.jp